Terms and Conditions
§ 1 Scope and Provider
(1) These Terms and Conditions (“Terms”) apply to all contracts concluded via the website femtide.com between the Provider and its customers.
(2) The Provider is:
Helena Schmeink
Provinzialstr. 104
46499 Hamminkeln
Email: hello@femtide.com
(hereinafter the “Provider”)
(3) These Terms apply to the following services:
– Workshops (in person and/or online)
– Online courses and group programs
– 1:1 coaching packages
– Products in the online shop
(4) Any terms of the customer that deviate from these Terms are not recognized unless the Provider expressly agrees to their validity in writing.
§ 2 Conclusion of Contract
(1) The presentation of services and products on the website does not constitute a legally binding offer, but an invitation for the customer to submit an offer (invitatio ad offerendum).
(2) By clicking the booking or purchase button and completing the payment process via the payment provider used (e.g. Stripe), the customer submits a binding offer to conclude a contract.
(3) For workshops, courses, programs and events with a fixed date, the purchase contract is concluded upon successful receipt of payment via the payment provider. The customer receives an automatic booking confirmation by email immediately after payment. This confirmation simultaneously constitutes acceptance of the customer’s offer.
(4) For online courses, group programs, coaching packages and online-shop orders, the contract is concluded through:
– activation of access to the booked service (digital products/courses/programs), or
– shipment of the ordered goods (physical products), or
– confirmation of the appointment by email from the Provider (coaching).
(5) Payment processing may be carried out via external payment service providers (e.g. payment platforms or booking portals). In this case, the respective terms of use of the service provider used apply in addition. The Provider does not have access to complete payment data (e.g. card numbers).
§ 3 Workshops
3.1 Scope of Services
(1) The Provider offers workshops on the topics described on the website. The type, content, date and location/format are stated in the respective workshop description.
(2) Workshops may take place in person or online (e.g. via video conference). The applicable format is indicated at the time of booking.
3.2 Booking and Payment
(1) Booking is made via the booking form on the website. By booking, the customer undertakes to pay the stated participation fee.
(2) Payment is due immediately and must be made before the start of the workshop, unless otherwise agreed.
3.3 Cancellation by the Customer
(1) Cancellations must be communicated in writing by email. The following deadlines apply:
– Up to 30 days before the workshop: full refund of the participation fee
– Up to 14 days before the workshop: 50% of the participation fee is refunded
– Less than 7 days before the workshop: no refund
(2) The customer may nominate a substitute participant. Rebooking to a substitute is possible free of charge.
3.4 No Right of Withdrawal for Scheduled Events
(1) For the purchase of tickets to workshops and other events with a fixed date, there is no statutory right of withdrawal pursuant to Section 312g (2) No. 9 of the German Civil Code (BGB). This applies to contracts for leisure events where the contract is concluded for a specific date.
(2) In place of the statutory right of withdrawal, exclusively the cancellation terms set out in Section 3.3 apply.
3.5 Cancellation by the Provider
(1) The Provider reserves the right to cancel a workshop if a minimum number of participants is not reached or for good cause. The customer will be informed as early as possible.
(2) In the event of cancellation by the Provider, the participation fee will be refunded in full. Further claims, in particular reimbursement of travel or accommodation costs, are excluded, provided the Provider is not responsible for the cancellation.
§ 4 Online Courses and Group Programs
4.1 Scope of Services
(1) Following successful payment, the Provider grants access to the booked online course or group program. Content, scope, structure and access arrangements are set out in the respective course/program description on the website.
(2) Depending on the offer, the services are provided as digital materials (videos, PDFs, worksheets, etc.) via a password-protected member platform and/or delivered through live sessions (e.g. group calls via video conference) at fixed dates.
(3) For group programs combining self-paced content and live sessions, the exact composition as well as the period or expected dates of the live calls will be communicated in the program description prior to booking.
4.2 Access and Usage Period
(1) After receipt of payment, the customer receives an access email with login details and, where applicable, invitations to the live sessions (e.g. calendar invite, access link). Access to digital materials is granted for the period stated in the course/program description.
(2) Access credentials are personal and non-transferable. Sharing them with third parties is not permitted.
4.3 Live Sessions: Minimum Number of Participants, Rescheduling, Non-Attendance
(1) The Provider reserves the right to postpone or cancel individual live sessions if a minimum number of participants is not reached or for good cause. The customer will be informed as early as possible; where possible, a substitute date will be offered or a recording made available.
(2) If the customer does not attend an agreed live session, there is no entitlement to an individual replacement session or a partial refund, provided the Provider makes a recording of the session available. Where a recording is provided, it will be made accessible to the customer afterwards.
4.4 Right of Withdrawal
(1) Consumers generally have a statutory right of withdrawal of 14 days from conclusion of the contract.
(2) For the digital-content portion (downloadable/streamed materials), the right of withdrawal expires prematurely once the Provider has begun performance of the contract, provided the customer has expressly consented to the Provider commencing performance before expiry of the withdrawal period and has confirmed awareness that this results in the loss of the right of withdrawal (Section 356 (5) BGB).
(3) For the service portion (live sessions), the right of withdrawal expires prematurely once the Provider has fully performed the service and has begun performance only after the customer expressly consented and acknowledged that the right of withdrawal is lost upon full performance of the contract (Section 356 (4) BGB).
(4) If the customer validly withdraws after the Provider has already partially begun performance (e.g. participation in live sessions that have already taken place, or access to materials), the customer owes compensation for the value of the services already rendered up to the point of withdrawal, in proportion to the total scope of the program (Sections 357 (8), 357a BGB).
(5) Where no premature expiry has been validly agreed for a given component of the service, the statutory 14-day withdrawal period from conclusion of the contract applies without restriction.
4.5 Copyright
All course and program content is protected by copyright. The customer receives a simple, non-transferable right of use exclusively for private, non-commercial purposes. Reproduction, resale or making the content publicly available is prohibited.
§ 5 1:1 Coaching
5.1 Scope of Services
(1) The Provider offers individual coaching sessions. The type, scope, number and duration of sessions, as well as the format (in person or online via video), are agreed in a preliminary discussion or in the service description on the website.
(2) Coaching does not constitute psychotherapy, medical advice or legal advice. The Provider is not a physician, therapist or attorney.
5.2 Booking and Payment
(1) Coaching packages are payable following booking and invoicing. Individual sessions must be paid in advance.
(2) For packages comprising multiple sessions, the total amount is due upon booking, unless otherwise agreed.
5.3 Scheduling and Cancellations
(1) Appointments are arranged individually. Rescheduling is possible free of charge up to 48 hours before the appointment.
(2) In the event of short-notice cancellation by the customer (less than 48 hours) or non-attendance, the session is deemed used; no refund will be given.
(3) If the Provider cancels, a replacement appointment will be offered.
5.4 Confidentiality
The Provider undertakes to treat all information disclosed in the course of coaching as confidential and not to pass it on to third parties, except where there is a legal obligation to disclose it.
5.5 Duty to Cooperate
The success of the coaching depends significantly on the customer’s active participation. The Provider does not guarantee any specific results.
§ 6 Online Shop – Purchase of Physical and Digital Products
6.1 Range of Products
The online shop offers physical and/or digital products (e.g. e-books, templates, worksheets). The exact description can be found on the respective product page.
6.2 Prices and Shipping
(1) All prices are stated in Euros; as a small business owner (Kleinunternehmer) within the meaning of Section 19 of the German VAT Act (UStG), the Provider does not charge or show value-added tax (see § 7 (2)).
(2) Shipping costs apply to physical products and are shown during the ordering process.
(3) Shipment takes place after receipt of payment. Delivery times are stated on the product page.
6.3 Payment
(1) The payment methods offered in the online shop are displayed during the ordering process (see § 7 (3)).
(2) The invoice amount is due immediately upon conclusion of the contract.
6.4 Right of Withdrawal (Consumers)
(1) Consumers have a statutory right of withdrawal of 14 days from receipt of the goods for physical products.
(2) For digital products (downloads), the right of withdrawal expires prematurely once the download has begun with the customer’s express consent and in knowledge of the resulting loss of the right of withdrawal.
(3) The full withdrawal instructions and the model withdrawal form are attached to these Terms as an appendix (see Appendix).
6.5 Liability for Defects
The statutory warranty rights apply. For used goods, the warranty period may be reduced to one year where this is expressly agreed.
§ 7 Prices and Payment (General)
(1) All prices stated on the website are final prices.
(2) The Provider is a small business owner (Kleinunternehmer) within the meaning of Section 19 UStG. Value-added tax is therefore neither shown nor charged.
(3) Payments may be made by credit card, PayPal, SEPA direct debit, instant bank transfer via the payment provider used.
(4) In the event of default of payment, the Provider is entitled to charge default interest at a rate of 5 percentage points above the base rate (vis-à-vis consumers only within the statutory limits, in particular Section 288 BGB).
§ 8 Limitation of Liability
(1) The Provider is liable without limitation for damages arising from intent or gross negligence, as well as for damages resulting from injury to life, body or health.
(2) In cases of slight negligence, the Provider is liable only for breach of material contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable damage typical for this type of contract.
(3) The Provider makes no representation that the use of its services will achieve any particular economic or personal outcome.
§ 9 Data Protection
(1) The protection of personal data is important to the Provider. Processing is carried out in accordance with the applicable General Data Protection Regulation (GDPR).
(2) Details on the collection, processing and use of personal data can be found in the Privacy Policy on the website.
§ 10 Dispute Resolution
(1) Until 20 July 2025, the European Commission provided a platform for online dispute resolution (ODR platform). This platform was abolished by Regulation (EU) 2024/3228 and is no longer available; accordingly, no link is provided.
(2) The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 VSBG).
§ 11 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) If the customer is a merchant, the place of jurisdiction is the Provider’s registered seat.
(3) Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.
(4) The Provider is entitled to amend these Terms for contracts concluded in the future as well as, with effect for ongoing continuing obligations (e.g. multi-month programs with an ongoing service obligation), where there is a material reason for doing so (e.g. a change in the legal situation or case law, or an adjustment of the services offered) and the customer is not placed in a worse position as a result than at the time of conclusion of the contract. The customer will be informed of any amendment in text form at least six weeks before it takes effect and may object to the amendment within four weeks of receiving the notice; the notice will specifically point out this deadline and the legal consequences of not objecting. If the customer does not object within the deadline, the amendment is deemed accepted. In the event of an objection, the contract continues under the previous terms; in this case, the Provider may terminate the contract with four weeks’ notice to the end of the then-current service period.